Need help with your iGulu machine or order? Our support team is here to assist.

Need urgent assistance? Our support line is available Monday–Saturday, 9 AM – 6 PM PST.

iGulu

If you choose to return the device:<ul data-start="4747" data-end="4971"><li data-start="4747" data-end="4851" style="font-family: Inter; font-size: 16px;">A standard return shipping and handling fee of USD $99 will be deducted from your security deposit</li><li data-start="4852" data-end="4894" style="font-family: Inter; font-size: 16px;">The device will be inspected upon return</li><li data-start="4895" data-end="4971" style="font-family: Inter; font-size: 16px;">Additional deductions may apply for excessive damage or missing components</li></ul>If the deposit does not cover applicable deductions, you will be responsible for the remaining balance.

See how to return the device after canceling your subscription, including timelines, shipping, and deposit deductions.

How do I return the device after cancellation?

iGulu Subscription

What can I brew with iGulu?

Do I need any prior brewing experience?

How long does it take to brew a drink?

How much does each batch make?

How long does the finished drink stay fresh?

Do you ship internationally and how does delivery work?

Do I need a CO₂ cylinder to get started?

Can I use iGulu kits with other machines?

Is it safe to brew alcoholic drinks at home?

Where are iGulu ingredients made?

Are there any allergens I should be aware of?

Do I need the app to use the machine?

Before you buy

How to unbox my iGulu F1/S1?

First Brew

How to upgrade firmware?

First Cleaning

What Power Voltage & Frequency does iGulu support?

Device Setup

How do I download the iGulu app?

How do I register or log in to my account?

How do I bind my machine?

APP Setup

Getting started

Brewing Guide

Dispensing Guide

CO₂ Guide

Cleaning & Maintenance

User Guide

About Brew Kits

Equal-Pressure Bottles

CO₂ Cylinder

CO₂ Adapter

Tubes, Spouts, Keg Lid & Tap Handle

Kits & Accessories

What is Master Mode?

How do I activate Master Mode with Mater Card?

Why can't I activate Master Mode?

How can I activate Master Mode on my iGulu F1 machine if I did not receive the Master Card?

How do I use DIY brewing settings?

Can the Master Card be reused?

Is iGulu Master Mode compatible with all iGulu brewers?

Tips & Techniques for Experimental Brewing

DIY & Master Mode

Using the Machine

How much do I pay at checkout?

What is the security deposit, and what does it cover?

What can I change in my subscription, and what can’t I change?

How do I cancel my subscription?

What happens after I cancel my subscription?

How does the buyout option work?

What happens if I don’t return the device after cancellation?

Who owns the device during the subscription?

Who should I contact if I have questions about my subscription?

Why can’t the app find my device?

Why does the device binding process time out?

Why does my device show offline in the app?

Why can’t I receive the verification code?

Why does it say my email/phone number is already registered?

Why can’t I log in due to an incorrect password?

APP Issues

What causes an iGulu F1 machine screen not to light up and how can it be fixed?

Why is my firmware upgrade stuck?

Why isn’t my machine cooling properly?

Device Issues

Why is my keg pressue too low?

Why is my keg pressure too high?

Why does my brew taste flat?

Why does my brew taste too sweet?

What happens if the power goes out during brewing?

Brewing & Fermentation Issues

Why is there too much foam when I pour my beer?

Why isn’t beer coming out?

How to dispense beer without a CO2 cylinder or if the cylinder is empty?

Why is my brew overflowing?

Dispensing Issues

Troubleshooting

Product Registration

How can I check the status and tracking of my iGulu order?

What if I need to update my shipping address or have questions about shipping fees?

What should I do if I receive my iGulu machine but some items like brew kits or accessories are missing?

How do I return the device after cancellation?Updated 13 days ago